Policies

Overview

This refund policy applies to all digital templates, documents, and downloadable content (“Digital Products”) purchased from our website. We strive to provide high-quality, professionally designed templates that meet ISO/IEC 42001 implementation requirements.

Digital Product Delivery

• All Digital Products are delivered electronically via download link after payment confirmation
• Download links are valid for 1 day from purchase
• You will receive download instructions via email
• Multiple download attempts are permitted within the validity period

Before Purchase

To ensure our Digital Products meet your needs, we provide:

• Detailed product descriptions
• Sample screenshots/previews
• File format specifications
• Software requirements
• Usage guidelines
• Licensing terms

No Refund Conditions

Due to the immediate downloadable nature of our Digital Products, refunds are not available for:

• Change of mind
• Products that have been downloaded
• Templates already accessed or used
• Purchase of wrong templates
• Lack of software to use templates
• Different formatting preferences
• Duplicate purchases

Refund Eligibility

In accordance with Australian Consumer Law, you may be eligible for a refund if:

• The Digital Products are faulty or corrupted
• The Digital Products materially differ from their description
• The Digital Products do not perform their intended function
• Download access was not provided after payment
• The templates are incompatible with the stated supported software versions

How to Request a Refund

If you believe you are eligible for a refund:

• Contact us within 48 hours of purchase
• Provide your order number and proof of purchase
• Clearly explain the issue and why you believe you are eligible
• Include any relevant screenshots or error messages
• Email your request to info@riskprofs.com

Assessment Process

• We will assess refund requests within 2 business days
• You may be asked to provide additional information
• We may attempt to resolve technical issues before processing a refund
• Approved refunds will be processed using the original payment method

Important Notes

• By purchasing our Digital Products, you acknowledge this refund policy
• Downloaded products must be deleted if a refund is provided
• The templates are for single business use only
• Sharing, reselling, or redistributing the templates is prohibited
• We reserve the right to track template usage through digital watermarks

Consumer Rights

This refund policy does not limit or exclude any rights you may have under Australian Consumer Law. Our Digital Products come with guarantees that cannot be excluded under Australian Consumer Law.

Contact Us

For questions about this policy or to request a refund:

Email: info@riskprofs.com · Phone: 0433 637 019 · Business Hours: 09:00–18:00 Monday to Friday

Last Updated: 1/11/2024

Amendments

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to the website.